Refund & Reprint Policy

Wrong size, wrong material, a color badly off from your approved proof, or any production defect on our end — tell us and we'll reprint it free or refund it in full, your choice.

Once you approve a digital proof, that's what goes to print. We can't offer a refund for a typo, wrong color, or layout issue that was already present in the proof you approved — that's exactly why we send one before printing. Look it over carefully before you click approve.

Standard orders can be canceled for a full refund any time before production starts. Once your job enters production, it can't be canceled. Rush and same-day orders are reserved and scheduled the moment you submit them, so they generally can't be canceled once placed — if that ever changes for your specific order, we'll tell you at checkout.

If your order arrives damaged, contact us within 48 hours with a couple of photos and we'll reprint or refund it — no argument.

Email support@designpros.us or call us with your order number and what happened. Approved refunds go back to your original payment method within 5–10 business days.

See our contact page, or our Terms of Service for the full ordering terms.